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Privacy Policy

Online Privacy Policy Only

This online privacy policy applies only to information collected through our Sites and not to information collected offline, including telephonically, via email, or through any other means.

What Information Do We Collect From Visitors to Our Website?

Upon visiting our Sites, our server automatically logs your visit. The server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. Additionally, we collect information you expressly provide. When using our site, subscribing to our newsletter, filling out a form, commenting on our blog or taking a certification quiz, you may be asked to enter your name, e-mail address, mailing address, phone number or other contact information. You may also be asked to provide information that will assist us in referring you or a loved one to an appropriate treatment center, such as information relating to the condition or ailment you wish to treat and your insurance information. Similarly, we may collect payment information, such as credit and debit card numbers, when you make purchases through the site. We may monitor and/or record telephone conversations for our business purposes, such as quality assurance and training purposes and to protect our rights. We may combine information we receive from you through our Sites with information about you that we receive from our affiliates and/or third parties. We will handle the combined information as described in this privacy policy to help us provide services and information to you.

Do We Disclose Visitors’ Information to Third Parties?

We do not sell or trade to outside parties the information we collect from you other than as set forth herein. We may disclose information collected from and about you to select trusted treatment partners in order to match you with an appropriate treatment center. We may disclose the information we collect to third parties, including to our affiliates and business partners, who assist us in operating our Sites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, respond to legal process (such as a search warrant, subpoena or court order), enforce our Sites’ policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information (including unique device identifiers) may be provided to other parties for marketing, advertising, or other uses. We may also disclose your personal information with your express consent for other purposes not listed here. We may disclose your personal information to a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).

How We Use Your Information

We do not collect any Personally Identifiable Information (“PII”) from you on the Website unless you voluntarily choose to disclose such information or, at your request, We connect you to a treatment center (a “Provider”) by phone, chat functionality or other process. In order to take advantage of certain services and features on the Website, you must provide certain PII and Anonymous Information. If you submit PII to us through the Website, then We may use your PII to provide services to you, improve our services, identify and authenticate your access to the Website and its services, or connect you to a Provider. In addition, We use Anonymous Information in aggregate form to build higher quality, more useful services such as by performing statistical analyses of the collective characteristics and behavior of our users to personalize your experience on the Website. We may provide PII and Anonymous Information to our subsidiaries, affiliated companies, Providers or other unaffiliated businesses or persons such as vendors and contractors for the purpose of providing services or processing information on our behalf. We may use Personal Information, or share Anonymous Information with advertisers, so that We are able to place advertisements that are more relevant to individual users. (See our Addiction Center Disclaimer for additional information about advertisers.) We require that these parties agree to process such information in compliance with our Privacy Policy, and We use reasonable efforts to limit their use of such information and to use other appropriate confidentiality and security measures. We may use your e-mail address to send you notifications and information that are related to your use of the Website, answer your questions about the Website, or fulfill a legal or regulatory disclosure requirement. We may share your data and/or content if We believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service, to protect the security or integrity of the Website, and/or to protect the rights, property, or safety of the general population, the Owner, its employees, users, or others. We also may disclose or transfer your data or content in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company (a “Reorganization”). In the event of a Reorganization, it is possible that a new or different privacy policy or terms of use may apply to your data or use of the Website. The Owner is not attempting to provide any type of health advice or analysis to users. The Website is simply presenting users with information regarding substance abuse and treatment centers as well as tools to connect to such treatment centers. Users should not interpret the Website’s display of this data as any type of assessment from it. Owner is not responsible for any assessment or decision users make based on the data presented in the Website or the services of any Provider.

Cookies and Similar Technologies

We may use cookies to enable the site’s or service providers’ systems to recognize your browser and capture and remember certain information. We use cookies and similar technologies to understand and save your preferences for future visits and compile aggregate data about Site usage and interaction so that we can offer better experiences and tools in the future. We may contract with third-party service providers that use these technologies to assist us in better understanding our Sites’ visitors. They may collect information about your online activities over time, on other devices, and on other websites or apps, if those websites and apps also use the same service provider. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Site and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout

When You Contact Us For Help

Whenever you contact Owner for help, We may collect your name and e-mail address along with additional information you provide in your request so that We can provide you with assistance and improve the Website.


The privacy and security of user data is important to us. We maintain physical, electronic, and procedural safeguards that are designed to control and protect your data from unauthorized access. We adhere to accepted industry privacy standards. In addition, We use encryption and a protocol for transmitting private information via the Internet. Unfortunately, no maintenance of data or transmission over a public network such as the Internet can be guaranteed to be secure. Therefore, while We follow accepted industry standards and implement reasonable security practices to protect PII, We cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. In the event of a change, We will notify you by posting the new privacy policy on the Website. We advise you to review this Privacy Policy periodically for any changes. As noted above, this Privacy Policy may change upon a Reorganization. Other changes to this Privacy Policy will become effective once it has been posted on the Website.